Customer Success Operations Manager

Overview

DESCRIPTION The Role Working in a fast-paced, innovative environment, the Customer Success Operations Manager role will manage and lead our Customer Success Operations team. This team is the backbone of the Customer Success team, managing technical aspects of account support. This will be a remote, work from home position, with the ability to go into our NYC office as you please. Who You Are - Excellent communication skills, both verbal and written and leadership skills - At least 4+ years of experience supporting a technical product, preferably for a SaaS startup - Desire to work in a fast-paced start-up environment with exceptional time management skills - Strong work ethic, integrity, and desire to succeed - Adaptability to new initiatives - Proven work experience as a team leader or supervisor - Must have experience with SQL - 4-year college degree preferred - Detail-oriented and extremely organized - Strong analytical and problem-solving skills - Self-motivated with proven ability to work collaboratively and independently within a team setting - A genuine passion for software and technology What You’ll Do - Reviewing current processes and recommend more efficiencies within the department - Oversee day-to-day operation of the CS Ops Team - Monitor team performance and report on metrics - Performing account setup tasks such as adding users, job, and email templates, enabling features, etc., - Collaborate as needed with services counterparts in customer success (onboarding, training, & technical services) to ensure we deliver a cohesive experience - Display ownership of assigned projects as needed - Identify opportunities to improve the customer support experience, embracing a company culture of continuous optimization and enhancements Perks & Benefits - Competitive pay - Medical, Dental, Vision, 401(k) - Unlimited PTO - Wellness reimbursement - Internal training programs - In person events and activities - Employee hubs and office locations nationwide - Flexible and remote working options - Healthy life/work balance - Fun, collaborative work environment About Our Company We pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring. We are the leading Healthcare Recruitment Technology specializing in high-volume people sourcing. We help over 4,000 US healthcare organizations recruit, hire, and onboard candidates from a single platform. We work directly with healthcare leaders to craft solutions for real people and grow alongside the industry we serve, and our work doesn’t go unnoticed. Inc. rated us the 19th fastest-growing private software company and #179 on their 2021 list of fastest-growing private companies in America. We’ve also achieved recognition from Capterra, Software Advice, and are one Indeed’s featured ATS Star Partners. We’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us! Interview process: 1 Hour Initial Interview 1 Hour Discussion w/ the VP of Customer Success 1 Hour Discussion with Executive Leadership

Qualifications

• 4+ years of experience in ANY of the following:
  • Technical Product Support
  • SaaS Stratup Experience
• Do you have SQL Experience?

• Bachelor's degree or higher

Company

Our client is a technology company that provides hiring software designed specifically for the healthcare industry. They offer a recruitment management platform designed to help businesses streamline the hiring process, from posting jobs to screening, matching and analyzing candidates. The platform enables organizations to automate the posting of jobs across multiple job boards and social sites.