Operations Manager - Engagement

Overview

We are seeking an Operations Manager of Engagement to join our growing team in New York, NY. This role will be critical in delivering our core product offering – enrolling millions of low-income Americans in life-changing benefits, putting millions of dollars in their pockets. Job Overview: • Coach, manage, and grow a team that is doing high volume outbound call campaigns • Foster a culture of operational excellence, ensuring the engagement team is delivering on SLAs and KPIs on a daily and weekly basis, as well as delivering the highest quality member engagement • Report out to the rest of the company on your team’s performance, and any challenges reaching goals • Continuously seek to improve existing SOPs and processes that drive efficiency and quality of the team’s work • Partner with technology and product teams on an ongoing basis. Selling Points: • Full Benefits (Medical, Dental, Vision) • PTO, Sick Days • Collaborative team environment • Ability to join a high-growth company • And much more! *Schedule: Fulltime | Monday – Friday, Core Business Hours

Qualifications

• 5+ years of experience in ANY of the following:
  • Managing Teams
  • Call Center Management experience or expereince Managing Outbound Sales Teams
• Are you willing and able to work in-office for this position?

• 5+ years of experience in ANY of the following:
  • Experience in cold outreach (cold calling), sales, political campaigns, hospitality
  • Salesforce
  • SQL
  • Health Tech expereince
• What is your management style?
• How do you approach performance metrics - for yourself and your team?
• What is a tough piece of feedback you’ve received in the past?
• What skills would make you an asset in this role?
• What made you apply to this role?
• What is you ideal Salary Range and Start Date?
• Are you Bilingual (English/Spanish)?

Benefits

Company

This company matches low-income seniors to non-clinical services that meet their needs outside the doctor's office, reducing their chances of ending up in hospital, and generating millions in revenue AND savings for our Medicare customers. They start by enrolling seniors in all the existing low-income programs they’re eligible for, putting thousands of dollars in the pockets of the most vulnerable seniors in the country.