Customer Success Manager

Remote
Full-time

Job Closed

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Overview

Our client in the SaaS Time Keeping/Scheduling Industry is seeking their first Customer Success and Training Manager. This person will play a key role in increasing the capacity and rate at which the company can onboard new clients. This person will be solely responsible for revamping the way the organization develops and delivers new client onboarding training on a scalable environment. Top 3 Skills Required: 1. 5+ Years Training Curriculum Development and Strategy Experience (See Psych Major) 2. 5+ Years of Training Implementation and Adoption Success Record 3. 5+ Years Experience Implementing, Running, and Managing Successful Partner Enablement Programs Day to Day The first 3 months you'll be shadowing the existing onboarding program, meeting with the current CS Team, and creating the blueprints that will be used moving forward. After the discovery phase is complete you'll be expected to execute on the plan you've built, vetted, and greenlit. Current training is CS guided PowerPoints and supplemental materials. A web based, self guided, configurable, and re-usable training program will be the goal you will strive for. This will continue to need additional buildouts and add-ons as the client base continues to grow and diversify.

Qualifications

Required
  • Developing Customer Success Training (5+ years)
  • 3+ years of experience in ANY of the following:
    • Product Management
    • Training Enablement
Preferred
  • Did you include a link to your online portfolio?
  • At what SaaS based company have you created Online training from scratch previously and do you have any work samples you can share?

Company

Our client is a Software Development company that provides workforce scheduling software that automates the process of creating and managing shift schedules according to the rules and parameters set by an organization, state and federal laws, safety regulations, and union agreements. They are on a mission to create a better employee experience and help organizations optimize their workforce-scheduling practices through innovative technology

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